Refunds & Returns Policy

Refunds & Returns

•If you are not happy with your purchase, you may return it within 30 days of the arrival date for a refund (Shipping fee & Taxes will not be refunded). Your product must be in an unused condition and in its original packaging. 

•Please send an email to our Customer Support Team:support@r-ultimate.com with your order number and the name of the product(s).

•You will be responsible for paying for your own shipping costs when sending your product back to us. Shipping costs are non-refundable. (Including charges incurred during the return process, such as shipping fee, customs, duties, taxes, storage fee, etc.)

•You may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned product.

•Once your returned product is received, we will send you an email to notify you.

•Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment.

•If your order is returned to us due to incorrect shipping address, failure to claim the order, or any other mistake on your part, we will charge you a shipping fee before resending or refunding the order.

•Ultimate Creation can only accept returns for products purchased on our website (www.r-ultimate.com).

 

Exchange (If Applicable)

•Within 30 days of the purchase, please send an email to our Customer Support Team:support@r-ultimate.com with your order number and the name of the product(s).

•You will be responsible for paying for your own shipping costs when sending your product back to us. (Including charges incurred during the return process, such as shipping fee, customs, duties, taxes, storage fee, etc.)

 

Cancelations (If Applicable)

•If you would like to cancel your order, please send an email to our Customer Support Team:support@r-ultimate.com within 2 hours of ordering.

•Each order remains in a processing state for 2 hours until it is transmitted to our operational facility for immediate fulfilment.

 

Wrong Address

•It is the responsibility of the buyer to make sure that they enter their shipping address correctly.

•Please contact our Customer Support Team:support@r-ultimate.com within 12 hours of ordering if you believe you have provided us with an incorrect shipping address. We do our best to speed up our processing times, so there is always a small window to correct an incorrect shipping address.

 

 Defective/Damaged Products

•If you receive a defective/Damaged product, please contact us within 3 days of your receipt, then we will send you a replacement for free.

•A video/picture must be sent to the Customer Support Team:support@r-ultimate.com, to support your claim.

 

Lost Packages

•If you have not received the parcel, please contact our Customer Support Team:support@r-ultimate.com within 3 days so we can help you on this at soonest.

•If your package is confirmed lost by courier finally, please contact our Customer Support Team:support@r-ultimate.com within 3 days to conduct the claim process.